[Resolved]  Mi — Mi power bank 20000mah, not replacing the product

Address:	631002
Website:	www.mi.com/in

Sir, my order id is [protected], i received defective power bank on 02 aug through mi store app, i placed the replacement request on 09 aug 16 by email and call. My reference no was[protected]. They did not take any action to replace the product, i called them many time. Again i sent the email regarding replacement on 25 aug 16, reference no is[protected] they reply that your case is already escalated, after that i called customer care no [protected] company toll free no, but they kept my call on hold for 15 min and continue on 27 aug 16. They are not replacing my product, as per given policy within 10 days of receiving product for replacement i informed the company.