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[Resolved] Mi — Refund against damaged product
I purchased a product from Mi store, it was an adapter(fast charger) and a cable for charging.On using it I noticed the adapter as well as my cellphone device was heating at an abnormal level. On visiting the store, the lady checked it again where my phone started showed similar results. In spite of that she denied of any defect to the product saying it's normal. I contacted the Xiaomi customer support to register about the issue where they claimed Xiaomi has a no refund policy (which is no where mentioned clearly neither on the invoice not on the website) but I found their global policy saying if customer is not satisfied with the product on getting intonation from the customer the refund is initiated. I demand a refund for the products purchased by me so I can discontinue the use of this company products as customer safety is their least priority.
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Oct 26, 2022Complaint marked as Resolved