[Resolved] Mi Xiaomi — payment debited from my account but not confirmed by mi xiaomi india

rakesh kalchuri

from Bhopal, Madhya Pradesh

Address:	495671
Website:	Mi xiaomi india

Dear sir i preorder mi note5 pro mobile phone sale on date 25/05/2018 rs 15128/- debited from my account but paym1 not confirmed by mi, then i again repayment for same preorder sale of mi note 5 pro from another account which was successful. But my first time debited amount i haven't received till date now.
Pay money transaction i. D is ib/payu/[protected]/[protected] i also enclosed screenshots of debited account transaction and another successful mi order

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May 28, 2018

Complaint marked as Resolved

Regarding payment debited with my bank account WO:ISIN2018052501417-E3E8 Xiaomi Customer Service of India Fri, May 25, 2018 at 5:07 PM To: rakesh kalchuri Dear Customer, Greetings from Mi India Customer Support. My name is Syed. We share our sincere apologies for the inconvenience you have experienced. Thank you for writing to us and notifying the issue. I have raised a complaint for you now and please make a note of the incident ID for this interaction:WOIN2018052502672 . You will receive a callback by our team between 9:00 AM and 8:00 PM on Monday. You can also quote this incident ID in the future for any further help on this case. If you have further questions, please don't hesitate to contact us. We will be glad to assist you further. You will receive a survey link on this email ID, please do not forget to rate your experience with us. You can also find answers to commonly asked questions here- http://www.mi.com/in/service/help/#category_id=1&pagenum=1&channel=1 . Regards, Syed Mi India Customer Support Website: www.mi.com/in Facebook:https://www.facebook.com/XiaomiIndia/ Web Chat Service:http://www.mi.com/in/service/online Hotline: 1800 103 6286 From: rakesh kalchuri Sent: Friday, May 25, 2018 7:37:49 AM To: Xiaomi Customer Service of India Subject: Regarding payment debited with my bank account Dear sir I have pre ordered mi note 5pro on sale 25/5/18 at 12noon sale first time payment of rs15128/-debited from my account successfully but not confirmed by mi so I again repayment from another bank account which was also successful. I enclose screenshot of debited account and pre ordered mi successful payment.

Jun 01, 2018

Updated by rakesh kalchuri Hopefully my debited amount returned to my bank account by mi xiaomi India with regularly conversation by me

Jun 01, 2018

Updated by rakesh kalchuri So guys if anybody have any type of problems with such companies go directly to complain customer support do not be hassitate, i am happy thanks mi customer care support|.