I have Bought a new pair of Michelin Primacy series 245/50-r18 tyres on 03/09/2018 from a major tyre dealer in thrissur ( kerala) . After few months, I have noticed cracks on both tyres on 30/03/2019 while changing other set of tyres .I have raised a complaint on the same day itself with the dealer and they have inspected and have taken photos of same . After that, i have been frequently visiting the dealer asking about this issue . They have once removed my tyres to take inner pictures . its been three months since i have raised my complaint and no action has bee taken till now . Now they are telling me to leave the tyres at dealer point and when i asked them what to do with the car, they are saying that they dont know about that . I have been driving with these dangerous tyres for the past 8 months . They are playing with the life of passengers without paying attention to the case . Some sample images are hereby attached .
+2 photos
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Michelin India customer support has been notified about the posted complaint.
23rd oct. received a SMS from michelin about the tyre received. but till date no response. many times spoken to customer care[protected] no response.
please provide a replacement.
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please provide a replacement.
MICHELIN REF NO - CL[protected]