| Address: | Salem, Tamil Nadu, 636005 |
On 11th april 2018 i have purchased a michalien pilot street 150/60 17 model for my duke 390. The cost of the tyre is 6400 and it's an thailand made. Actually this is the first time i switched to michalien from metzler. Although metzler is a great product but i thought let's try something new. But now i am not happy with my decision because after 25 days/500km ride only, i noticed the air is licking than i checked with michael customer care and they provided me the area manager phone number and as discussed with him i took my bike to them on 11th may to their official dealer at morning 11 o'clock. And here they started comedy saying that tyre is fine there is a problem with your alloy and valve, than after arguing with them they finally said okay we filled the pressure, so take your bike and if still the pressure decrease than bring the bike at evening and same i have informed to the area manager also and he also told the same. So i took my bike back and and upon checking at my bike at 3 o'clock i found the air pressure is decreasing (Ovhiously the dearship guy was just playing with me, why should they will bother because they already sold their product) and again i take the flat tyre to the dealership point and this they told their is a puncture but i didn't find any kel over there and may be because i again ride the flat tyre to dealership point. So i asked them for replacing the tyre but they denied saying that it's my fault and it's a puncture so warranty will not cover, so i take a video and i have sent that video to the area manager and he said just wait. (Fyi just wait mean 3 hour's of waiting). And after 3 hour he called me and told me take your bike back with the damage tyre so i asked him whether i need to do puncture or not but he told no need to do anything our team will will provide you the feedback on monday. So again they made me to ride the bike with the damage tyre. So after 3 days on monday i didn't get call from anyone from michael so i called them and i got a feedback that i have to do puncture scince it's my mistake.
So now here is my question if you had a intension like this than why didn't you tell me on the first date first hour, why you simply play with my time and also with my life because riding a flat tyre is not safe. And now my tyre is more damage because as per your area manager advise i took the flat tyre while coming from the dealership point. It's not about puncture or replacing a tyre it's all about how you are serving your coustomer and sorry to say this but michalien you harassed me. Worst experience ever. I never expected a after sell service like this from a brand like michalien.
Thank you so much,
Priyadarshi
Placem, india
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