Mi.com — Ordered for "MI A3 Phone" by paying Rs.14,999/- but received a "Sony Power Bank"

Address:	Hyderabad, Telangana
Website:	www.mi.com/in/service/miphone

We had ordered for a "MI A3 Phone 6GB RAM 128GB ROM" but received a "Sony Power Bank". Order Id is "[protected]" and ordered date is "10th Jun 2020". We had also taken "unboxing videos" and images before opening the box and shared with MI support team. But they are denying to refund or replace by posting as copy pasted reply some thing like this " as per DSP confirmation the product was delivered in intact condition" and closing the issue without our consent & satisfactory resolution. Here are the complaint numbers "WOIN[protected]", "WOIN[protected]", and "WOIN[protected]".
We are also posting unboxing video, product images. Kindly do the needful.