Mi.com — refund

Website:Mi.com

My money for Rs. 15999, got deducted while i was placing order for mi max 2 but the order was not placed due to their server issue. Then i contacted the customer service and they told be that the money will be returned back to my account within 7-8 days and in the meantime i can place the order again. I again placed the order and again the money was deducted, but this time the order was placed. But in regards to the first deduction there was no refund of my money amounted for Rs. 15999. Now they are not at all returning my money back even after i provided them all the proofs of my bank account. PLEASE HELP. ITS A HUGE AMOUNT FOR ME. PLEASE PLEASE HELP.
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I am product purchase but not work my phone i have customer care call but speak but customer care ans mi note 4 note support this charger i have my store purchase but specified not clear fiction mi note 4 not a support this charger...
Hi my name is suresh god I have ordered for mi earphones and I don't like the quality of the product I received
Advance receipt document no...[protected]
Item description
Ref:[protected]
I bought my mobile(Redmi Note 5 Pro) 1 months ago online from website- www.hunkyshop.com. My screen broke 4 days ago, I went to service centre and they denied me repair of my screen. I want you phone to be repaired free of cost because it is still in warranty but they said that over company does not covers repairs for mibiles.
Dear mi
It is information to you that I bought a mi note 5 pro few days back automatically his screen go to cracked when I go to costumer care they paid me 6000k for screen

So requesting to all don’t buy mi phone I strongly recommend for not buy

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