[Resolved] Micromax A121 — Returning of Mobile.
Bhubaneswar, Odisha, India
Sir/ Madam, In inviting the subject cited above, my mobile namely Micromax Elanza 2.0 bearing IMEI / ESN No-[protected]/[protected] has already given for servicing in M/s Space Telecom, Bapuji Nagar, Bhubaneswar. since one month and a week. The problem of my mobile is only auto restart every time and the servicing centre has returned me the mobile after 26 days and told me that they have changed the mother board. But after I got the mobile checked that they did not take any action and the problem of the mobile is same. The servicing centre has forced me to give another time and wait another month. I am suffering the communication problem, as I have no mobile phone at present. I am working as an Right to Information Executive in the Department of Information & Public Relations, Odisha. Communication is a major issue which could not solve by me in this urgent post. I could not able to know when my mobile set will come to my hand. Kindly take an immediate steps and return my mobile soon to communicate with public. Such type of customer dissatisfaction will impact the negativity of the Company. (Enclosed the 1st and 2nd customer slip given by the Servicing Centre).
Complaint marked as Resolved Sep 30, 2015
Still the Servicing Centre not assure me when the mobile will returned. It has a big delay of 2 months (One Month no necessary steps taken by the Company and another month also completed with no status till now).
No e-mail has been received by the Company till now.
No call also, when I called to the Servicing Centre they replied me that the Mobile is at New Delhi. My only problem is auto restart of mobile, but if such type of problem will not solved in 2 months then I should make a consumer case.
my [email protected]
My Job sheet not is - *E010144-0815-18771801
[Aug 28, 2015] Micromax Informatics customer support has been notified about the posted complaint.
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