[Resolved] Micromax — About Free replacement of A110 in Warranty Period

 
6 Reviews
Jalgaon, Maharashtra, Jalgaon District, Maharashtra, India
 npborole
Dear Sir,

This is regarding repetitive problems in my Micromax A110 handset. I had purchased it on 22 March 2013. (IMEI Nos - [protected] / [protected])

It was running pretty well till mid august. Then started giving various problems like touchpad problem, call droping, call not connecting, internet speed issue etc. Out of it only touch-pad problem is solved. Please imagine a situation when you had spend around Rs.12000/- for a gadget & it start giving problem within 5 months of purchase.

Your service center M/s Ekhankar mobile shop at Jalgaon, Maharashtra repaired it several times. But even after repetitive software update by them, still problem is not solved. They had supported & given their best services all the time but fails to clear the problem.

On 17.12.2013, service center collected my mobile stating that they will send this mobile for replacement in warranty as problem is not solving. So I had handed over my mobile to them.


You are requested to do needful for replacement of Handset at earliest. Till date I did not received any confirmation sms about job sheet number for this handset replacement work. So I am considering 17 Dec is a baseline for this service complaint.

Separate Email is also sent on [email protected] & [email protected] along with bill copy & few service receipts.

Please feel free to call me for any clarification, if needed. But please sort out this issue at earliest.


Thanks & Regards,
Nilesh Borole
[protected]
Complaint marked as Resolved 
Hello,
Company does not given replacement but repaired my mobile phone. I just want that my phone should work properly & it is after repairing. So I don't have any issue. My opinion is that local service center at Jalgaon was failed to repair it properly. Probably this is because he is simultaneously running mobile training institute & uses service center for training of their students.
This time my phone was sent to micromax repair center probably mumbai or pune. So it was got repaired & tested properly.

Company contacted me through Emails -
[email protected]
[email protected]

I am also thankful of your website for helping me to resolve my complaint against Micromax.

Thanks & Regards,
Nilesh Borole
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

Hi,

Sorry to hear about your experience. Please write to us at [email protected] with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax
Hi,

Email is already sent on 19 Dec 2013 itself with full details.
My repair job sheet No. W[protected]
Also called your customer care no for current status on 24.12.13, but even after 22 minutes, no one came to answer the call. Finally I leaved a message on voice mail giving all details & requested to give status atleast by sms but not received any communication.
When you are emerging leader in mobile markets, this type of customer handling is very disappointing.

Please sort out this issue at earliest.


Thanks & Regards,
Nilesh Borole
[protected]
Sorry,

My current My repair job sheet No. is W[protected]
Hi Nilesh,

We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

Regards,
Team Micromax
Dear Sir,

Received my mobile on 1 Jan 2014 after repair.
Presently working fine. Only I am not able to stop / close the running call from home screen. I have to do it from notification bar.
Other functions like internet, call connect, clarity etc is running smoothly.
Thanks for your help.

Thanks & Regards,
Nilesh Borole

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    Micromax - About Free replacement of A110 in Warranty Period