Micromax — harassment by micromax service centre

Address:

New Delhi, Delhi, 110034

Dear sir

I have a 42 inch micromax tv which is under warranty. There was some screen snag/malfunction for which i registered a complaint at micromax customer care on 30/03/2019 (Vide ref. No. :del[protected]).

Technician visited my place, checked the tv and told me that the screen needs to be replaced. Now during this 50 days, i have made multiple calls at the service centre and have visited there personally twice, but each time i am being told that the screen is dispatched from the company and is in transit.

How can it take more than a month for the screen to reach this place for that sake from anywhere from the world. When i visited the centre i was proposed to replace/exchange my faulty tv for a new larger sized videocon tv at a very reasonable price, for which i straight away refused.

Now when i contacted the customer care care centre i am told that the complaint was closed on that day only. Its been nearly 2months now and the tv is still not rectified.

Dr chetan rijhwani.
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