Micromax — Inaction on the part of micromax in repairing/replacing my device

Address:	Bardhaman, West Bengal, 713214
Website:	Micromax

Please note that even after repeated emails to Micromax and telephonic conversations with Micromax executives, no action has been taken to repair my damaged device and return to me, or replace it with a new similar one. This has been going on for the past 6 months wherein we (my husband and I) have repeatedly sent emails and lodged complaints on their website, but in return no fruitful action has been taken. All they did was call us and ask us the details of our problem, the job sheet number, and the contact number of Micromax Durgapur Service center even though we always explained our complaint in details in the emails. Then recently in a call from Micromax last month, we were told that the job sheet number is invalid. In another call we were given a contact number and told to talk with that person regarding the issue. We were told that we will soon get a solution to our problem but till now no action has been taken. The device Micromax Canvas Tab P480 (blue) was bought on 14th February 2016 and had a One Year Warrany Period. Now the warranty period has already expired due to the reluctance, negligence, callous and extremely casual behavior of the Company. We customers have suffered a lot of harassment for the past 6 months but with no result. I request you to please look into the issue and take some serious action.
The product receipt, warranty card, jobsheet etc are attached herewith.

Name: Shaonli Mukherjee
email : [protected]@gmail.com