Micromax Informatics — got extended warranty however we are forced to pay for parts replaced

Address:

Dewlahland, Near tiny Tot School Imhal, Manipur-795001, 795001

I have been running from pillar to pillar to get my led fix. First your service center employees lied saying my tv has warranty of 1 yr only. After i showed them my proof and calling your customer service whose name was krishna have talked to service center people. They accepted that my led has an extended warranty valid till[protected]. Now when i went to get my led fix. First micromax said parts are covered so i dont have to any anything except servicing charges to which i agreed. However, the service center said i need to pay 6k for replacement of parts. I got a callback from micromax executive saying she will emailed the service center people (Neelam) mentioning that all parts are covered under warranty however, they haven't done that yet. It's almost a week now arguing over the same warranty cover issues. Every single day i get to hear new stories such as my led pcb wasn't working. Then, board got burnt. When i asked how your service center said it was because of lizard. Who can a lizard go inside a led tv is my question first? Second, do you think that was a customer's mistake. Pcb getting spoilt because of lizard? This are just lame excuses made to force your customers pay when we have not done anything to spoil the led. Here's the serial no. 00164ba64179058 and warranty registration no. Edel[protected].
Furthermore, i have all the proofs of voice recording where your team clearly said under warranty all parts issue will be covered. Please fix this asap else i will take this matter up to consumer court.

Regards,
Julie