Micromax Informatics — micromax 43a7200mhd (43 inches) full hd led

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Team micromax,

Would like to draw your attention towards gross negligence and insensitive behavior on the part of micromax india and fraudulent practices at so called authorized service centres.

I purchased micromax 43a7200mhd (43 inches) full hd led on 11 jan 2016 and subsequently at the time of installation got an extended warranty done (1 +2 years) vide extended warranty no 50b0004981 after payment of an amount of rs 3199/-. (Scanned copy of duly stamped/signed extended warranty dt 18 jan 16 is attached for ref)

As my tv developed some snag in last week of aug 17, i lodged a complaint with micromax india customer care on 28th aug 17 under sr no :utp[protected] which was attended by your auth service centre rep on 29th/30th aug 17 wherein they physically checked the extended warranty booklet and informed at my place that they will replace the required parts in next 2-3 days. Even after 01 month of lodging the complaint, the ticket at micromax customer care is open with no follow up at any level. This seems to be the most unprofessional way of working possible. To add insult to injury, when i checked up today with customer care, i was told that my extended warranty does not exist.

This looks like some fraudulent practices going on at service centre's end under connivance of micromax officials. Would like to request you for an earliest redressal of my grievance lest i am forced to raise the issue with social media and consumer forum.

An earliest action will be appreciated.

Maj bimal mehra

[protected]