[Resolved] Micromax Informatics — micromax infinity hs2 replacement mobile

mahendarts12e

from Mumbai, Maharashtra

Address:	Gurgaon, Haryana
Website:	www.micromaxinfo.com

On august 30, 2008 i had submitted my hs2 mobile phone to your service centre mentioning the complaints. I was told in 2 days to a week i would get my phone or a new replacement. It's been near to 30 days now nothing has happened & look at the irony the motto of this company is customer first. Oh yes, now i know what it means. I had in this period talked to the service centre manager 4-5 times in a period of 3 weeks. Got only assurances no result. Then sent a complaint on micromax website, reference number ser[protected], got a call from your executive, lodged a strong protest, waited for another week and another failed assurance. Then contacted [protected]@micromaxinfo.com, no one called, just a formal email again giving assurances ticket no.964322, 964415. Now, i am here awaiting concrete object oriented answer. If nothing materializes then in next 2 days would contact head office & then with no where else to go would be forced to serve you notice under consumer court directions & then it won't be possible for me to take any step back.

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Sep 29, 2018

Complaint marked as Resolved

I got a call in the afternoon of 28th September asking me to collect the new replaced phone . It seems the escalation executive whom I had a talk with on 20th did his job but a bit late . The franchisee got their help from DSM . Whatever it may be the franchisee, distributors, call centre were all caught napping all the while until the case was escalated & the cause is poor basic training. I have so much of electronic products with me & in case of any fault replacement was delivered maximum within a week in many occasions with some even with a higher version. Anyways let this new phone work very long.

Micromax Informatics customer support has been notified about the posted complaint.