Micromax Informatics — micromax service center and customer care service of micromax

Address:

461775

Hello sir
I had purchased micromax spark 4g phone last year and it is under warrenty till now. My phone was not working and got switched off time and again so i visited to service center. They did something and my phone got on but not properly still it is getting off again and again but i didnt go to center again. After sometime my got off and its not working so i went to center but this time instead of my phone they give me damaged piece and when i asked them about my phone they told me that its not there fault if i want good piece then it will take time and i have to wait for to get my own phone i said ok but i didnt argue and took that piece only again after sometime same problem happened and that same phone is also creating same problem for me but this time phone's screen got damaged and i went to center and they were saying it is not covered under warrenty once phone got damaged, for saying this they took almost one month. And they did nothing i went to them minimum 4-5 times and they told me this. Then i asked them how much i have to pay to get my phone on they told me[protected] for this again they took 10 days and told me that motherboard is damaged i said okk i didnt want to get my phone on please return it to me so that i can go to some other place but they didnt return it they told me your phone got misplaced come after 1 day and like this they did so many times and after waiting so long i got phone finally and its surprising for me because this time that service center told me that now you have to pay only 1100 because phone's ic is not working and without my permission he on my phone and asking money, so i told him that i didnt ask you to on my phone, i just asked to return my phone then he told me ok i will give you but if you will come next time then i will charge you 800 more for damaging my ic (This was words of that service center person) i said okk. And he intentinally damaged my phone. And that service center put ic without my permission and damaged my phone intentionally for making my phone same as it was previousally
Then i complaint to micromax. I mail them 3-4 times, i called them so many but no one is responding. As mentioned in computer generated mail i wait for 24 hour but i didnt get any mail and respond. Again i tried and called them this time my phone connected and i asked to transfer my call to senior head they told me that it will take 24 hour i said ok but same here i didnt get any call. Again i called them and said if they didnt transfer my call then i will compain somewhereelse now they call me and that senior person took service center side and told me that only one thing its my fault and i have to pay amount. Because warrenty is not there once phone got damaged but he didnt listen to me. I know that as per terms and conditions. Service center took time. And if phone got physically damaged then no warrenty will work.
My complaint is for few thing -
1) service give me damaged piece and when i asked him, then he is asking so much time. If i follow terms (Its not in terms and conditions) to get my own i have to wait, even if its not my mistake.
2) that service center is asking more money and he didnt know anything as i mentioned he was saying motherboard is not working and then he told that ic is not working. Then its clear that he just want to take money from me.
3) customer care is talking about terms and conditions everytime and i agreed with this but they were not following the same thing and they didnt reply me within prescribed time limit.
4) service center took my phone's parts when i gave them my phone and now its not getting on. I went to other place for rechecking my phone, then i come to know that some parts were missing and now my phone will not work. And as i mentioned above service center told me about motherboard and ic, same thing i told to other person where i gave my phone and he told me that no he did something with my phone and its got fully damaged.
5) without my permission service center did something with my phone i didnt asking him to repair my phone but he did and when i asked him he intentionally damaged my phone.
Thank you