[Resolved]  Micromax Informatics — Micromax Tab Model P 70221 (B)

Address:

Prakasam, Andhra Pradesh, 523105

Sub: - Micromax Tab Model P 70221 (B) – IMEI/ESN
No.[protected] and [protected] – Charges
collected during warranty period by your authorized
Service center M/s Srinivasa Communications, Kandukur
Prakasam District A.P., - Report – Submission.
Ref: - Our Micromax Tab Model P 70221 (B) with IME/ESN No.
[protected] and [protected] purchased
from New Shahi Cell Point, Kandukur Prakasam District
vide invoice Dt.07.05.2016.
*****
It is to inform that I have purchased Micromax Tab Model P 70221 (B) with IME/ESN No. [protected] and [protected] from New Shahi Cell Point, Kandukur Prakasam District A.P.
vide invoice Dt.07.05.2016 with a warranty period of 01 year from the date of purchasing the same. Due to not working the Display of Touch Screen by the Tab properly, the said Tab was handed over to your authorized service center i.e M/s Srinivasa Communications, Kandukur Prakasam District A.P., on 17.12.2016 with customer compliant Bar code No.S[protected]. At that time your authorized service center have furnished on the Job sheet that the problem of above Tab is Display Touch Screen not working (copy attached for perusal). Mean while in needs repair only.
In this connection, it is kind your notice that on 22.12.2016 your authorized service center have collected an amount of Rs.1900/- towards service charges, but shown in the bill i.e Touch and Speaker charges vide Bill No. Nil Dt.22.12.2016 (copy attached). At the time I was asked the representative of your service center about warranty of said tab, because the trouble was faced by me within one year on purchased the Tab (within warranty period). But the reprehensive of your service center had says that “warranty not permitted in this service center” and then collected the amount is becomes violation of Consumers Act.
Further it is to submit that again the said Tab Display Touch Screen not working from 10.03.2017. Due to this, again it was handed over to your authorized service center i.e M/s Srinivasa Communications, Kandukur Prakasam District A.P., . on 11.03.2017. In turn the representatives of your service center have issued a visiting card duly noting the problem of the Tab i.e LCD broken (copy attached).
On completion of such repair work, again he has collected an amount of Rs.2800/- towards service charges, but shown in the bill i.e LCD damaged (Replaced) up to 03 months warranty vide Bill No. Nil Dt.21.03.2017 (copy attached). Again I was asked the representative of your service center about warranty of said Tab, because the trouble was faced by me within one year on purchased the Tab (within warranty period). But the reprehensive of your service center had says that “warranty not permitted in this service center” and then collected the amount is becomes violation of Consumers Act. It leads to take appropriate steps through court of law for justification in this regard.
Finally it is to notice that your authorized service center have collected an amount of Rs.1900 + 2800 aggregating to Rs.4700/- from me towards service charges, but irrelevant reasons noted in the bills within the warranty period.
Under the circumstances explained above I request you to take necessary action against your authorized service center i.e. M/s Srinivasa Communications, Kandukur Prakasam District A.P., for the irregularities furnished above and return the unauthorized collected amount immediately. Otherwise I will approach the Court of Law for justification.
Encl:- Copy of Invoice Dated:07.05.2016.
Copy of Job sheet Dated:17.12.2016.
Copy of bill Dated:22.12.2016.
Copy of visiting card Dated:11.03.2017
Copy of bill Dated:21.03.2017.
Yours faithfully,
(Sk.Rayeez Baba)
Kandukur
Prakasam District
Cell No.[protected]