Micromax Informatics — micromax tv repair request 43 inches led tv

Address:	Chennai, Tamil Nadu, 600039
Website:	www.micromaxinfo.com

My name is rajender kumar and i am micromax customer and had raised request regarding my micromax tv repair on 14-nov-2018 which request no. Is[protected], on the same day service center executive (Manikandan - shakthi networks (Chennai) visited @ home for checking the issue.

Where after watching the tv display he said display is broken and blaming us that you had hit something and it broken., i told him that it broken by it self because if we had broke this then there should be mark, dent or scratch on the outer tv screen but there was nothing and its broken by itself, which he checked and its true only.

In attached picture you can check the panel cracked by itself internally and there is nothing not even single mark on outer display which is not possible in case of any strong thing hits on tv, which proves the same has been damage itself internally and we are not involvement in that.

But the executive said i am going to send these pictures to my head office to get the confirmation and then i will update you, but post this he has not given any information.

When i called customer care i got to know that service center (Shakthi networks) has closed the request by mentioning "physical damage and panel broken", after this when i called manikandan he spoken to us very rudely and when we ask him logically its not possible that we hit something very hard and nothing will happen to outer display first, his answer was "you guys are lying, you have broken display and now you throw that tv or do anything i dont care" and disconnected the call.

I have given proper justification regarding the same and which service center guy manikandan also know that's why he had closed the request without confirming me or calling me to inform the same.

It's been 13 days that my tv is not been repaired, kindly check the entire case and arrange solution.