Micromax Informatics — non delivery of your mobile and misleading the customers

Address:

Royal Imperio, B -103, near Chitale Bandhu, pimple saudagar, pune411017, Pune, Maharashtra, 411017

Job sheet no[protected].
I got a new phone on 24/08/2018. It had many issues of switching off automatically so we went to micromax store as it had 100 days replacement warranty. The people at the center checked and stated that phone is faulty so we will replace it within 7 days.. It was 2 months but still customer executive were like service is done and we will dispatch soon... Later again I called they said servicing is going on(we were made fool).
In April or may I again called customer executive they said it is delivered to the service station. I called them they said we didn't get it. I don't know who is telling lie.
Now we went to station and the service station named New Tirupati Cellulars, Kharalwadi, pimpri pune branch people misbehaved and saying we don't have any phone and you won't get it, do whatever you all want. Meantime I called customer care and they told call back will be arranged, but it didn't happen. Immediately we got a call from service station and they say within 7 days we will give your phone. This happened all on 19th July 2019.
Today 23rd again I called service station, the lady and the man spoke so rudely with a high tone and saying did u all sleep for so many months and now we have disposed it and not gonna give the phone. You all do whatever you want to.
Again I called customer executive and he said the same that callback from senior will be arranged.
Why are we made fools for so many times.
Already I have lodged a complain consumer Court with all proofs.
I have all phone recording and everything.
So we have to file an FIR against micromax as we are not getting our mobile and are being mentally tortured.
Either give back our mobile or please refund me the amount.
Thanks