[Resolved]  Micromax Informatics — Post purchase services

Address:

Micromax Informatics Ltd. 697, Udyog Vihar , Phase –V, Gurugram, Haryana – 122016

Namaskara,
We purchased a micromax led tv 32" on Nov.2019, just thinking we as Indians need to support make in india products.
My aged parents live on their own in a village called madnoor, near mangalore, karnataka. They enjoy watching tv.
On 10/01/2021, the tv stopped working. I made a call to micromax service center on 11/01/2021 and complaint was registered (KRT[protected])and also requested the service guys to take special care as my parents miss tv programs.
On 12/01/2021, a service person of Micromax visited and said we need to change the board and that will take 10 days.Again same request is made to him to take spl.attention.
As we never get an update from Micromax I called to the person in charge at mangalore on 18/01/2021, who checked the complaint no.and told the spare part is dispatched and we will receive within 3 days.
Even after 3 days, no update from any of them.When I called them on 21/01/2021, they told they have no idea.
Again I contacted them on 23/01/2021, just to know that, the spare part is not delivered for unknown reasons and they gave me contact no.s of ASM and ZSM of company.
ZSM did not receive the repeated calls. ASM did receive once, but he had no time to listen to my complaint. He asked me to send the details, just not to get back.
Now I have no idea, whom to contact and what is the status.
My urge to all of you is tha, do not buy micromax products.
They are not bothered post purchase service.
Regards,