Micromax Informatics — problem in mobile software

Address:Kolkata, West Bengal, 700019

Hi team, i have purchased micromax q 4251 from a retail outlet in kolkata on 31st march'2018. Unfortunately i am finding snags in its operation within 1 week of purchase. I have given out the phone for a software update but the problem persists. I had asked the concerned retail outlet to replace the phone as it is within my warranty period but it is unwilling to do so. Please guide me as to what further action i may undertaken
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When I was plug my phone with charger it get on but when remove it get off how I can fix it please give me the solution

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