Micromax Informatics — Regarding to replacement of phone

Address:	Firozabad, Uttar Pradesh, 283203
Website:	Firozabad

Hello Team,

I have one cellphone of YU4711 of Micro max, that I purchased on 1 April 2016,
I was given a guarantee of 1 year since from purchase date.

since the purchasing date, this cell phone has got issues 3 times, first time it had a the problem with speaker, second time it had the problem with battery, and now I am having an issue again, it is not getting up, basically, it is switched off.

Whenever I had faced an issue, went to customer case, SHIV Electronics, Micromax Service center in Firozabad(U.P.), they took my phone for one week during first issue, second time they took my phone for almost 20 days, and now for the third time(21-March-2017), they do not know, how long will it take to repair and as they said there might be a hardware issue, so they will reset my phone, it is totally out of sense, if it is hardware issue, why they are going to erase my data. during these issues, they never gave me any substitute phone, so that I could manage my phone related activities.

Now I am asking to customer care for replacement of my phone, they are saying they will not replace it.

Every time I had to face these issues, I lost my urgent data, I can not do any activities related to cellphone and even one time they broke one accessory of my phone for that I have not been even paid.

It has been only 11 months for this phone and I have already face three different issue in one headset. It seems like I am being fooled.

Kindly team, look into this matter seriously and get me phone replaced with the new one.

I am writing down some imp details that may help you.

Phone Model- YU4711
Job sheet No[protected]
Customer Care Center Name - SHIV SHANKAR ElECTRONICS
City Plaza, Agra Gate, Near Vijay Talkies, Comapny Baag, Arya Nagar, Firozabad, Uttar Pradesh

Customer Care No[protected]