Micromax Informatics — Repair of micromax canvas spark q380

Address:	Srinagar, Jammu and Kashmir, 190020
Website:	www.micromaxinfo.com

Subject : Repair of mobile phone MICROMAX CANVAS SPARK Q380
Sir,
I purchased MICROMAX CANVAS SPARK Q380 phone on 25 march 2016.

Within a short time, the phone developed some problem and I approached the service centre M/s Safviz Xperts in Srinagar on 28th of May 2016 for repair of the same.

Despite several enquiries, the only reply that we got was that the phone is not ready and will take some more time. Ultimately in the month of july, we were informed that phone has been sent to delhi for repair under no. M[protected].

I also met the Sr. Service Executive Mr Prashant at Gurgaon Corporate office who assured me that the phone is under repair and will be delivered to me within a week’s time. However, even after a long wait of more than two months neither the phone was delivered to me nor was the amount refunded.

In the month of September, my father again contacted Mr Ajaz Safvi of Srinagar service centre who asked us to contact Mr Rajat in Jammu.

Mr.Rajat conveyed us that the phone is in Jammu and will be sent to Srinagar through some messenger because courier services were temporarily shut due to hartal. After a lapse of another month we again approached micromax service centre in Srinagar who informed us that the phone has been received by them but without any repairs and the same has to be sent again to Delhi for repair. This time another Id no.[protected]) was given for tracing the phone in Delhi.

I am sure, you won’t disagree that by this time any sane person should stop running after a phone and investing his precious time on such an affair. It has been more than 5 months that we have been running after the simple repair of a small phone and the company is not bothered.

Recently, somewhere in mid of December 2016, we received a phone call from M/s Safvi Xperts service center at Srinagar saying that the phone is repaired. I can’t help but be shocked that the company is so prompt in returning to me the phone after a lapse of more than six and a half months (28.5.2016 to mid December 2016).

I fail to understand how the company expects their customers to be waiting without a phone for six long months just because micromax repairs their phone as per their whims and fancies. I believe it is common sense to understand that we were left with no choice but to purchase a new phone long back.

I would like to submit that since the said company has been responsible for mental agony, trauma and financial loss to me, the company should compensate me with the basic cost of the phone plus a compensation of rupees seventy five thousand which I had communicated to them through mail but of no avail.

It is beyond their scope to compensate me for the sufferings and mental stress created by their sheer negligence and casual attitude but it will certainly make the company responsible towards other customers in future.

Hence submitted for legal redressal.

Sayim Aftab
Mob no [protected]