[Resolved] Micromax Informatics — Replacement handset not received | |||||
Sir, I purchased a handset (Micromax Canvas 5) Model no. E481. But the phone has display defect. So, I contact nearest service center and they say that this phone has online service called doorstep service within 7 days. So, I contact with online customer care and they said that the phone was replaced by new handset and submit my defective phone as early as possible at nearest service center of micromax. So, submit the phone on 9th January 2016. After submitting the handset I contact online customer care and they tell within 7 days I got my replaced mobile. But still not received the product. Please help me sir. I ever grateful to you. Was this information helpful? | |||||
Mar 3, 2016 Complaint marked as Resolved Sir, I received my mobile today (03.02.2016) at the nearest care
(The Mobile Care) . So, I am very happy, solve my problem so quickly,
Thank you Micromax Informatics customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
This is to inform you that I bought a MICROMAX Canvas 5 phone. I found that it had some manufacturing display defect. I consulted the matter with the Customer Care centre here in Purulia and was asked to inform the matter to the Co. through online. After doing so, I submitted my phone to the Customer Care, Purulia. Afterwards I did not get any response. I lodged a complaint at Consumer Forum through online. One day some Mr. Srivastava contacted me from Delhi Customer Care, Micromax (as he informed me by phone no.[protected] and told me to submit my bank details and address for getting back the price of the phone i.e. Rs. 11, 600/- and someone would come and collect the phone.
Doing so, I found I have been cheated and a sum of Rs. 16, 000/- (approx.) has already been transferred from my account to the A/c of some Vikash Garg, A/c no. [protected] and transaction card no. [protected].
Therefore, I like to lodge a complaint and request to take necessary action from your end so that I can get my money back i.e. 27, 600/- (approx. / including the price of the phone.
DEBASISH CHATTARAJ
Doing so, I found I have been cheated and a sum of Rs. 16, 000/- (approx.) has already been transferred from my account to the A/c of some Vikash Garg, A/c no. [protected] and transaction card no. [protected].
Therefore, I like to lodge a complaint and request to take necessary action from your end so that I can get my money back i.e. 27, 600/- (approx. / including the price of the phone.
DEBASISH CHATTARAJ
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