[Resolved]  Micromax Informatics — Service complaint about the smartphone

Address:

400605

Team micromax,

This mail is regarding the bad experience faced by me in 1 of your service centre located in thane opp. To makhmali talao. I had purchased 1 handset of micromax on date 11th july 2016 (Micromax e481 t. Brown canvas-5 [protected]) but since then i am facing the technical error of continous hanging, battery draining, unsupporting memory card, takes time in charging i had visited the service centre twice & also submitted my phone to get repair for 1 or 2 days, it functioned ok for several days but again within 1.5 month the same issue arised & to get the issue resolved i had visited for the 3rd time in service centre on date 25th oct 2016 & this time they took my mobile & given me the receipt no-w[protected] & informed me that they have to replace some parts in my phone & it will take another 10-15 days all my data were deleted for the 3rd time.

Need explanation on below queries:
1. If a handset is submitted for repair than for how many days a customer have to stay without his mobile.
2. Whenever a handset submitted to you reset it but & all data gets lost & it happens in every visit of a customer, whose fault is it & with this who is going to suffer.
3. As a customer i had purchased this mobile for the 1st time, how can i purchase another mobile with this kind of service.
4. Need your revert asap with the details of my handset.

Regards,
Danish.