[Resolved] Micromax — Micromax TV no service
Mumbai, Maharashtra, India
Hi my name is Kiran Aurora and i'am from Mumbai, I purchased the product (Micromax LED TV) online. It got delivered at my doorstep. Since that day im calling micromax customer service to get the TV installed at my place. i also spoke to someone from the customer service dept. and he directed me to someone from the service center my city. That person said that he would be coming to my place to install the television but he did not turn up that day. Again i spoke to him and he said that he would be coming the next day, again he did not turn up and when i call him he says he is busy with some other work. The customer service number is always busy!! a person has to keep calling and calling and then service people dont turn up. The service people are also not answering the phone now. There is absolutely no response from the company's end. They are just giving false commitments and nothing else. Since the past 5 days the TV is just lying down in the box. There is nobody coming to fix it from the company or service center. I would request you to please look into this matter and take the necessary action immediately. Regards Kiran Aurora
Complaint marked as Resolved
Good and prompt service, the service people came in 2 days and the fixed the television. Thanks to this website its really helpful.
Got my issue resolved in 2 days.
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