[Resolved]  Micromax — Replacement of touch screen

Address:Gurgaon, Haryana

I cracked the touch screen of my canvas 4 some time back..I approached your service center at vashishth complex, sikanderpur...I was told on telephone that the screen could be replaced within half an hour...availability of the same was confirmed by the center...however when I physically went to the service center..and after waiting for one hour I was told by Mr ash win that the information was incorrect and the screen would be available only by 07 October 14 . Thereafter despite numerous calls the said part is still not available and even today I was rudely told by Mr ajay ( from the sikenderpur service center ) that the screen could be made available only after five six days..I had also put the complaint on your site a few days back..nothing seems to be working with your company and I am unable to replace a simple part of such a popular phone canvas 4 for last fifteen days...let's see if something happens...my contact numbers...[protected] and [protected]...e mail...[protected]@rediffmail.com
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Aug 14, 2020
Complaint marked as Resolved 
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Hi,

This is to state that I have brought a MICROMAX CANVAS A120 Mobile from Poorvika mobiles pvt ltd.,
637, 100 feet Road Gandhipuram Coimbatore, on 11 August 2014 ( Invoice Number 7751). I was using this mobile phone regularly and it was working fine. But Surprisingly on 30 september 2014 I faced a problem in my mobile I mean that my touch screen did not work properly. The next day that is on 1st October 2014 I complned to Poorvika store in coimbatore wher I brought the mobile, there they guded me to go the Micromax Service centre M/s XPLUS COMMUNICATION which is in 8th St Tatabad Gandhipuram Coimbatore. There I place a complaint and they eaxamined the mobile and told me that touch screen has gone and we have to replace it and they also told that it will take ten days for that, I agreed for that and I have given my mobile to the to replace the touch screen as it was under warranty period. The details of the JOB SHEET which I have given to XPLUS COMMUNICATION is S[protected] dated 1st October2014. After ten days as per the time given by them I regularly visit the service centre or call them and enquire about my mobile which I have given it to them to replace the touch screen, but they are not responding me properly they simply say that spare has not come from your office ( MICROMAX ).

I really feeling very bad that I have trusted your brand and brought the mobile worth Rs 10000/= from a reputed dealer POORVIKA and the same gave me a problem with in a month or too and when given for service there is no proper response and it took almost eighteen days and still I dont know what to do in this matter, on spending so much of money on that mobile and with in a month if problem comes how I will go for your brand in future or how I will recommend your brand to my friends.

I am very much upset and I request you to look in to this matter immediately and solve my problem immediatly.

I will appreciate if it happens before Diwali.

The Mobile details are given below,

MODEL : MICRONMAX A120
IMEI : [protected]
Charger No: 38367
ESN NO: [protected].

Thanks

Karthikeyan.L
[protected]
Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.

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