[Resolved]  Micromax — Unable to repair canvas knight a350 phone

Address:Srinagar, Jammu and Kashmir

Hi, I purchased canvas knight a350 phone for Rs16500 and this phone started restarting couple of times on its own. This phone would head up so much that it would become difficult to hold. But this would still work fine, can make calls or browse Internet. Finally this started happening more often and one day it was just turning and shutting down immediately. I went to Micromax service center and they opened the phone and broke back cover of it and finally said that they can fix it as it appears to them that there has been water gone inside. I argued with them and told that it never ever been exposed to rain or water. They simple denied the support. Phone is absolutely dry and there is no way that it has ever gotten exposed to rain. Now, I am not sure how we would get this issue fixed. Phone is heating up and not restarting and they completely turned that issue to something else. I have bought this phone a few months back from Amazon with invoice number TN-SMAA[protected]. Please help, my cell number [protected]
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Aug 8, 2021
Complaint marked as Resolved 
Micromax Informatics customer support has been notified about the posted complaint.
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Hi Sarvar,

Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:

1. Contact Number
2. Your Location
3. Service Center Address
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

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