[Resolved]  Micromax — Worst micromax customer service center - m/s mobi tech, door no.29, 1st floor gst road kadaperi tambaram, chennai - 600045.

Address:

Chennai, Tamil Nadu

Dear sir / madam, i am a loyal customer of your " micromax " brand since many years. I have been using your phones since you were new to the market and loved your phones. I had used your q50 (My first qwerty phone), a57 (My first smartphone) and now i had bought your a210 model. I had bought the phone at poorvika mobiles private ltd, shanmugam road west tambaram, chennai - 600645.Invoice number : 27715dated : 01.03.2014. Imei 1 : [protected]imei 2 : [protected]while checking the phone (Micromax a210) at the store, the power/lock button was shaky/wobbly and we had asked the sales person about it, he said its how all the models comes and said there is no defect in it. The phone was working fine until 4 months back, suddenly the power/lock button stopped working. I had taken the phone to the poorvika, where they asked me to go to the service center for the repair or replacement of the handset. I went to m/s mobi tech, door no.29, 1st floor gst road kadaperi tambaram, chennai - 600045. They said it will take up to 15 days for repairing the handset. And after 15 days, i had been trying to call[protected] / +91 [protected]) for enquiring about the status of the phone, but no one answered the call. Later evening when i went to the service center for the status, after giving the jobsheet they made me to wait for nearly 1 hour just for saying that it will take a month more for repairing the handset irresponsibly, and told that they will be sending a conformation sms on my number when the handset is ready. I waited more than a month patiently and got the confirmation sms saying the handset is ready, and when i went to collect the handset i found that the power/lock button had gone inside and couldn't feel the click when pressing it, i enquired about it, they said because of opening the handset metal frame for repairing, the button has gone inside and somehow convinced that the phone will work fine and was working fine at the service center. Later when i reached home, i was surprised to see that the display was not working within half an hour of time. I again went to the same service center about this issue, they had accepted the device and promised me that they will be replacing the defective handset and give a new one, and would take a month for that and mr. Karthik at the service center (+91 [protected]) gave his mobile number for enquiring about the status. Job sheet number : * s[protected] *dated : 12/10/2014. But later on 21.10.2014, i got call from the service center saying the handset is ready, and as i went and checked the phone, again the display was flickering and slowly the display turned off in front of the service center executives, and they told that they will replace with a new handset and would take a month again, and said that they will proceed with the same job sheet. After a month when i tried to call the service center and mr. Karthik, no one answered my call, so i went to the service center and enquired, again they made me to wait for an hour just to say that the new handset is yet to come, so i told them that i would write a complaint mail to the micromax for testing the customer's patience, they simply smiled lethargically and gave me the e-mail id and told to do whatever i can lethargically and then they promised me that i will be receiving a new handset within 15 days. It was more than 15 days so i went to service center for enquiring about the status, where i was given a shocking reply saying that i have to pay rs. 3500 for repairing. So i came back with the handset. I never expected this kind of irresponsible reply and such a worst customer service from one of the best phone company in india. I hope to get a proper status on this complaint and to take serious action against the customer service executives, managers at m/s mobi tech, else i have to approach consumer court for the loss and mental stress caused by micromax and especially by m/s mobi tech. Regards, krishna kumar gmobile number : +91 [protected]chennai, tamil nadu.