Microsoft — activation code

Address:

not a company - a private home, V0H 1T0

Microsoft insists they send me a text number to my phone to unlock my account (Which i have no idea why it was frozen in the first place) but i don't have a telephone with texting capabilities and there is absolutely nowhere to call someone in canada to get through to them. These computer questions they have do not relate to my problem. I have tried for days to find some way of making them understand to no avail. I hate microsoft!