Microsoft — unauthorized transaction without permission

I sonam meena have complained in microsoft against my unauthorized transaction which was made by microsoft against some product of microsoft office without my permission on 7 september 2019 and microsoft had suggested me to complain in bank and provided ticket no. [protected] by which i can get my money back through bank but my bank had closed my complain on 5 october 2019 without refund my money. So now i request you to help me in this matter o[censored]nauthorized transaction and take the necessary action against microsoft to refund my money back.

Thank you

Regards
Sonam meena