Microsoft — worst chat support

Worst technical support or customer service by microsoft. I was on chat support for two days.
Day 1: a rep was connected to my computer remotely to fix the issue and never reconnected post a restart.
Day 2: a rep disconnected the chat because he was about to logout. Close of chat support.
I have the chat transcript and can publish this in every forum.
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Microsoft customer support has been notified about the posted complaint.
Sep 27, 2017
Updated by amruthkumar
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Gaurav Mahesh Mali
End chat
Me
CMD.Exe
8:13 am
Gaurav Mahesh Mali
Thanks for contacting Microsoft support, my name is Gaurav Mahesh Mali. Please allow me a few moments while I review the information you provided.
8:13 am
Gaurav Mahesh Mali
Hello, how may I assist you today?
8:14 am
Me
There was a rep working remote on my laptop to fix the cmd.exe error but got disconnected..
8:14 am
Me
Don you have access to notes?
8:14 am
Gaurav Mahesh Mali
Could you please elaborate your issue?
8:15 am
Me
0xc0000142 & 0x80080005
8:15 am
Me
Unable to open command prompt.. I have tried disabling program, tried with new user account but the error remains.
8:16 am
Me
Unable to troubleshoot internet connectivity.. error pops up
8:17 am
Gaurav Mahesh Mali
Okay, noted.
8:17 am
Gaurav Mahesh Mali
Thank you for sharing your concern. I apologize for the inconvenience caused to you. Please be assured that I'll try my best to resolve this concern for you.
8:17 am
Gaurav Mahesh Mali
May I know your name please?
8:17 am
Me
Amruth Kumar - [protected] - r.[protected]@gmail.com
8:18 am
Gaurav Mahesh Mali
Thank you for the information.
8:18 am
Gaurav Mahesh Mali
Amruth, to ensure your information security and to know whether we are talking to the right person, please let me know the product key or product ID of your Microsoft product.
8:18 am
Me
[protected] AA620
8:19 am
Me
windows 10 home single language
8:19 am
Me
pre-installed with Lenovo idepad 510
8:20 am
Gaurav Mahesh Mali
Please reconfirm the product id, it's showing as invalid input.
8:20 am
Me
[protected] AA620
8:21 am
Gaurav Mahesh Mali
Thank you so much for providing me this information. I appreciate your cooperation.
8:22 am
Gaurav Mahesh Mali
Please allow me three minutes to validate this product in my resources.
8:22 am
Gaurav Mahesh Mali
Thank you so much for waiting, I really appreciate your time and patience.
8:25 am
Gaurav Mahesh Mali
I am able to validate your product, it is Windows 10 Home SL Volume license.
8:25 am
Me
Yes
8:26 am
Gaurav Mahesh Mali
Are you using this license for your personal purpose or commercial purpose?
8:27 am
Me
Personal;
8:27 am
Gaurav Mahesh Mali
Okay, I'd like to inform you that product which you are using right now that product is for commercial sector not for home and personal use.
8:28 am
Me
How would I know.. this was pre-installed on this laptop when bought
8:28 am
Me
i got this from a retailer - Chroma
8:28 am
Me
I dont want to know what I am using, I want the issue to be fixed.. Can you fix it?
8:29 am
Gaurav Mahesh Mali
I'd like to inform you that as this is a commercial product and we are from consumer team so now you'll need to contact with commercial team and that support would be paid for you 4100 INR plus service taxes for one time support. Or else contact to that person whoever sold this license to you as it's not meant for the consumers.
8:30 am
Me
Why the hell did a rep assist me yesterday.
8:30 am
Me
she even took remote access to troubleshoot this problem
8:30 am
Me
Give me your manager right now
8:30 am
Me
This is Windows 10 Home Single Language
8:31 am
Me
I dont think this is a commercial product
8:31 am
Gaurav Mahesh Mali
Please contact us on below mentioned number for commercial support:
Microsoft Tool free Number.
[protected], [protected].
8:31 am
Gaurav Mahesh Mali
I'd like to inform you that as this is a commercial product and we are from consumer team so now you'll need to contact with commercial team and that support would be paid for you 4100 INR plus service taxes for one time support. Or else contact to that person whoever sold this license to you as it's not meant for the consumers.
8:31 am
Gaurav Mahesh Mali
In future if you come across any problem regarding Microsoft products always refer to our self-help websites (support.microsoft.com and answers.microsoft.com).
8:31 am
Gaurav Mahesh Mali
Thank you for contacting Microsoft Answer Desk. Please feel free to contact us back, you were chatting with Gaurav and have a great day ahead.
8:32 am
Gaurav Mahesh Mali
Your Answer Tech Gaurav Mahesh Mali has ended your chat session. Thanks for visiting Answer Desk.
8:32 am
System
Chat has ended.
8:32 am
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