[Resolved] Milagrow Black Cat 2. 0 Robotic Vaccume Cleaner — Ebay + Milagrow cheated by delivering cracked product
I purchased "Milagrow black cat 2.0 Robotic vaccume cleaner" through Ebay on 16th Jan 2015 paying 18000 rs : PaisaPay ID:[protected], i received cracked product on 25th jan 2015 & same day i opened claim mentioning i have got cracked product, claim id 853457. I attached pictures and requested ebay to refund my money, however neither seller nor ebay is refunding my money. I called ebay 6 times, however they have closed claim without providing refund. Seller without seeing the product said its not crack, its bubbles.On physical verification it was proven that it was crack. However Seller has stated that all milagrow products are machine tested and its common to have cracks, and is insisting that we should use the cracked product. On complaining to Ebay, sent us email saying reverse pick up is initiated. Ebay has mentioned to go to nearest fedex and ask us to hand over the courier.i went to the Fedex office at new tippasandra. Fedex (MR Gopinath) mentioned, AWB number is not same as reverse pick up number and they need reverse pick number in order to continue further.i called ebay at 7 :15pm on 3rd feb however no one answered the call.I replied to ebay asking them to give me reverse pick up number. after making several calls, now ebay is saying for product weighing more than 3 kg, they will not arrange for reverse courier, we have to handle it ourselves, this is not mentioned in ebay websie. Also they have closed claim saying i have not submitted proof of bills and hence any other communication should be directly taken with seller. Now neither ebay nor milagro is co-operating and refunding the money.
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Complaint marked as Resolved
Milagrow customer support has been notified about the posted complaint.
Feb 24, 2015Milagrow Customer Care's response Dear Ma'am, Your query/call was responded by us promptly. There was/is no fault with the product. The snaps which you shared with us clearly show that the so called scratches are the air-bubbles in the protective plastic layer over the top cover of the robot. Even then, upon your insistence we still arranged for a home visit. Our executive proved to you that they in fact were the air bubbles. Yet you refused to get the plastic cover removed fully. Like one removes the plastic seat covers of a new car this plastic cover is also to be removed while operating the robot. There was/is no fault with the working of the product. You have a 2 year warranty on the product and can reach us anytime you need us. Thanks [protected]@milagrow.in
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