[Resolved]  Milagrow — black cat 7.0

Address:	Thane, Maharashtra, 421201
Website:	Milagrowhumantech.com

I have purchased a robotic floor cleaner (Model: black cat 7.0) from this company on 29th mar 2017. They were asking me to check the video online & book the product. I refused & insisted that i’m interested in buying but will not do so until i see for myself how the product functions in my home. Only then, meenakshi chandel agreed to arrange to have the demo done at my home.
When the sales executive, shri. Sunil yadav came to my house, he told me that the machine cleans (Vacuums + mops simultaneously) an area of about 2000 sft on a single charge for 2 hours. I told him that my house is only 550 sft & i want to invest in this appliance because i wanted this activity to be taken care of in my absence. I asked him if the machine will work even in my absence to which he replied positively. While showing me the demo in my house, he told me that the machine will reach out to all open spaces in the house & clean (Vacuum & mop simultaneously) the floor. However, i realized that the machine does not have a specific pattern & as such, keeps cleaning the same area again & again. I pointed this out & told him that this is not a robot. A robot should be able to sense where it has cleaned & must perform the activity in a specific pattern. To which, he replied, there are higher end products which we will be launching later. However, this product will serve your purpose ma’am, he said. You only need that your house should be cleaned properly. This product will do that for you. Rest assured. I repeatedly asked him “will it cover all the open areas on its own?” he said ”don’t worry at all ma’am. The product will clean”
I agreed & purchased the product. However, from day one, i have been telling them that the product does not clean the full home as they have promised. More than half of my house remains unclean every day. The machine does not cover all the rooms. It just keeps moving in only one area. Then they told me that i need to operate it with remote. I found this unreasonable & i asked them why they lied that it will work on its own. It just does not cover all the open areas at all. They are claiming that it cleans 2000 sft. My house is only 550 sft & more than half of my house remains unclean every day. Several times, i have called & explained my problem to them, written emails, but to no avail. Now they are telling me that the product is ok & i have to adjust. Every time, after replacing some or the other part, the machine shows some improvement in performance. I’m repeatedly asking them to check the software also once. It is possible that something is wrong there too. But they are very rude to me now. They are giving one or the other reason but refuse to look into my core complaint.
Sir, these people very well know that what i am telling them is correct. Mr. Samarth had called me only after i lodged a complaint with nch (Complaint # 271748 dated 17th may 2017). He spoke very sweetly for close to 1½ hours & agreed that the machine must not function that way – i. E. It must reach out to all open spaces. He said “there is some problem ma’am. We will look into it. Please give us some time.” during the conversation, he told me that product is not actually a robot. I clearly asked him why he is telling me these things after selling the product to me as a robotic floor cleaner. Going by this, i maintain sir, that this product should not called robotic. I had explained my requirements very clearly to them. However, i was told that black cat 7.0 is the best product that would suit my requirement. I trusted that & i purchased the product. But this is totally a crap product. Even mr. Samarth told me the same thing & said he would surely look into my concern & resolve the problem for me. However, he has wasted 6 months but has done nothing to solve this core issue – the machine does not clean the entire area.
Within hardly 2 months, the brush part totally broke away. I sued the 2nd spare brush that was provided with the machine. It happened again within 2 months. Then they replaced it for me & sunil ji told me that the quality of the brush they used now is what they used for higher end models. That brings a question to my mind sirs… does this mean that this machine has substandard spare parts & accessories? Accessories like brush, etc. Should never be compromised in any model. Every 2-3 months, this brush just breaks off. And it costs ₹300/- plus to buy this. Now, after the 2nd replacement, thankfully, till date, there seems to be no problem with the brush breaking off, etc.
Anyways, this did not still solve the core concern & i kept communicating this to the company – via emails & phone calls. A few days later, there was a problem in the docking station. This, sunil ji himself found out & he replaced that for me. Then there was some improvement in the auto docking feature (Which was not at all happening earlier). Then, i requested them several times to check the product for its core functioning, which i had told them, was grossly wrong. They have just adamantly refused to check the same. Or, they would just say, “ma’am, there’s nothing wrong with the product.” until 3rd feb 2018, nobody from the technical team visited my house to verify the truth in my repeated complaints. On 3rd feb when mr. Shahbaz came home, he saw that the machine just does not go to all the open areas. I asked him to tell the company. Then too mr. Samarth is adamant & he refuses to check the machine. Without visiting my house even once, he sits in delhi / gurugram & claims that there’s a problem in my house. This is annoying.
Again, in oct 2017, they took the whole machine to their office & assured me that they would thoroughly check the same & resolve all my concerns. I cooperated & patiently waited for them to return the machine to me. When it came back, it worked for 15 days & the wheel got jammed. Sunil ji, came, checked, immediately replaced the wheel & got it working. Still, the core complaint remained. I told them again. And then, barely within a week, the wheel got jammed again & for about 2 months the machine remained nonfunctional. I could not immediately get back to them as i had to cater to my mother, who had undergone a knee surgery & was living with me. Around last week of jan 2018, i once again wrote to milagrow, demanding a permanent solution to this problem. Then, mr. Shahbaz, their technical engineer visited my home & collected the machine from me on 3rd feb 2018. He again checked the circuit, etc., replaced the wheel again & returned the machine to me the following week. Again, the core concern has not been resolved.
In the light of all this sir, i maintain that this product is faulty. The software is grossly wrong. This is not robotic in any sense of the word. The machine is not built intelligently at all. Moreover, after telling them my purpose of investing in this & my precise requirements, they have sold the wrong product to me & now they are blaming me & saying that i should have purchased another product. I maintain that if they had advised me correctly, after understanding my requirement, then i would have thought properly & would have either bought a suitable product, or would not have bought this at all. Now, my money is wasted & my purpose is not fulfilled. This wastes a lot of my time every day as the machine does not work without my intervention. It is obligatory for milagrow to redress my grievance & refund my money,
Every time they will only send the sales executive to my house. Even now, they are saying the same thing. I refused to allow that as it is just their gimmick to avoid the core issue & a major waste of time for me. This time, i once again want to raise this issue with yourselves, sirs. However, i do not wish to write to them again now. Please intervene strongly this time & make these crooks own up their mistake.
Sir, i have asked for refund of my money because, very clearly, these people have cheated me. They are refusing to refund my money. I have spent close to inr 25000/-. This is my hard earned money. I want my money back. Please help me. They have wasted 10 months of my time. The first time some responsible person spoke to me was after i lodged my complaint with national consumer helpline (Goi). He only spoke sweetly but has not done anything to solve my main problem.
I also gave them another option – to buy back this model & suggest me a model that would properly suit my requirement. They are refusing that also. They are asking me to separately buy that product. Ideally, after causing so much harassment to a customer, they should be replacing this product (With the appropriate model) for me at no extra cost. They have wrongly sold this to me with promises that it would work. And now, when i’m telling them so many times that it doesn’t work as promised, they just refuse to look into the matter.
They claim that the product cleans 2000 sqft area on a single charge for 2 hours. Sir, my house is just 550 sqft & even that is half cleaned every day!!! This is not acceptable under any circumstances.
Sir, the efficiency of such products should not be decided on how it works in a completely open area. It should be tested in homes like mine. All their claims on this product are false. I would also like to ask for a ban on this product. They tell me that no one in the world has complained. Does that mean sir, that i should also not complain? If something is not working for me, i will complain. Today i know why these companies refuse to show a demo in the customer’s house. It must be made mandatory for all companies dealing in these products, to show a demo in the customer’s house & not online, or, in their showrooms.
Plus, now, the machine works only for 1 hour. All these problems i have repeatedly told the company. They are very slyly avoiding the core issue. Please help me get my money back (With interest) from these crooks. Now, i’m unable to trust them for anything. Also, i do not believe that they are really interested in solving my problem. They are just covering themselves up, knowing fully well that they have sold a wrong product to me.
Therefore, i earnestly request you sirs, please intervene & help me get my hard earned money back. Also, i request that this product should not be sold in the market at all henceforth. It is totally crap & none of their claims in regard of this product is true. He accepts that it is not a robot but has sold it to me as a robot. This is wrong. How many more customers would these people have duped like this? And they shamelessly tell me that i should not complain but adjust to the product!!! One does not pay ₹23, 992/- to adjust!!! It is expected that the product works as promised. If what they have promised is not delivered, they should have the integrity to:
1) monitor the product functioning for a specific period of time & determine the root cause of malfunctioning.
2) return the money.
3) replace he product with a suitable model at no extra cost.
They are not doing any of the above & are telling me to adjust!!! This is ridiculous & i refuse to adjust to the daily nonsense created by this crap product that they have sold to me.
Sir, i too had been researching these products for quite some time (Close to 2 years) before i decided to buy from milagrow. Now, i feel hurt & saddened with their approach. Both sunil ji, (Their sales executive) and mr. Shahbaz (Their technical engineer), have appreciated the way i’m maintaining the machine. I’m doing all they have told to take good care of the machine.