[Resolved] Milagrow Human Tech — Suresh Babu from Chennai requesting status of my Milagrow Tab as I am not getting a decent response from Pragati Agrawal (Customer Support)
Hi, I am Suresh Babu from Chennai had an issue (power socket loose (dry solder), otherwise it was working perfectly when I charge it through my USB) with my Milagrow MGPT09 tab. I called the store (Landmark) from where I purchased and got the local service center contact details. I did contacted that number and I was routed through many Milagrow staffs including a guy named Acharya, finally I got a number to a pickup person from Milagrow named Pikash. Pikash came to my home and picked it up on 15-Oct-2013, saying it requires soldering to the power socket and he will get it soldered and return it to me in 2 days. I never heard back from him or from a Milagrow service center for a week. When I called Pikash he said that he had sent the Tab to the Gurgaon office to get it fixed. Not sure why the Chennai office cannot fix a soldering issue. So I waited for 3 more days and called Pikash for the status, he was reluctant to provide any more details as his job is over after picking it from the customer site and shipped to Gurgaon office. After few arguments, he finally agreed to provide Gurgaon office contact details and a name (Pragati Agrawal) to reach out for status. I have been reaching out to her for the past 3 days now (2 weeks from the day it was picked up from my home) and she is least bothered to provide any status. She did not care for the customers. 1st day she said it was fixed and it is under testing. 2nd day when I called her she could not even remember the lie that she said to me on the first day and she came up with an other story that they are waiting for a spare to get it fixed. That's when I really gone mad as I my self is a technician and it was a small issue which could have been resolved by a soldering but this lady either don't know the real status of the Tab and coming up with stories or she wants to make money by telling that they require spares to get this Tab working. Finally after few arguments, she agreed that she will fix it and ship it today, which I don't have the confidence that it will happen based on her lousy customer support and her attitude. Note: For Milagrow Management, please wake up, I know you are trying hard to give the best customer support by picking up the product from home and ship it back after fixing, it sound too good but your staffs doesn't have your vision. They (Pragati Agrawal, Pikash Sarkar) are literally spoiling your product name by not treating the customers well, too much attitude and communication issues. Kindly expedite this and help me get the Tab in the next 2 days. Regards, Suresh
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Aug 14, 2020Complaint marked as Resolved
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