Ministry Of Finance Govt. Of India — deduction of amount from my boi account on my atm withdrawal from axis bank atm but cash not received

Address:	Pauri Garhwal, Uttarakhand
Website:	One Hard Copy and on customer care toll free no and repeated complaints on emails

I have make an atm withdrawal of 10000 rupees from my boi account from axis bank atm on 09 oct 17. I did not received the cash but cash deducted from my account.in this regard i have given a written complaint to boi under reference no 101017data3963 (Which later rejected) and 301017data5345. Then i wrote to rbi & bonewdelhi. Bonedelhi directed to bodehradun to take the action since the complaint belongs to the area of dehradun. When i contacted to bo dehradun to know the status of my complaint, i was told by mr narindra singh, one official from dehradun that they have no complain registered with bo dehradun neither they received any mail. While i have a copy of the email of bo new delhi in which bo dehradun has been directed to take action and solve the issue.
This is the response of the father of banking systems. Is there still an y other system of banking in india in which customer's and people can fearlessly believe. How indian economy can be make digitalised where the system works like this. Complaint is still there in the inbox of bo dehradun, but mr narindra singh is saying that they have no complaint. Shameful on our system or on such individual who is part of our system and making it unreliable.