Ministry Of Finance Govt. Of India — denial of export benefits due to vijaya bank's inability to rectify their own fault

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201307

Dear sir,
We, naph graphics pvt. Ltd., are manufacturers & exporters of web offset printing machine. We are registered in ssi. We have been exporting printing machinery and spares related to printing machinery.

Normally we get export benefits against amount of export done by company. Now the problem is that due to wrong port code mentioned on brc (Bank realization certificate) issued by vijaya bank we are not able to get the export incentives.

We have already requested to vijaya bank - overseas branch, ansal bhawan, kg marg, new delhi, (Branch code 9514) several times but the rectifications has not been done till date. Whenever we ask them about this why the action has not been taken despite our repeated requests, they reply that they have forwarded our complaint to head office - bangalore and there is no response from head office - bangalore. The overseas branch tell us that this rectification will only be done by vijaya bank head office bangalore.

We have complained about this more than 15 times to overseas branch since nov. 2017 but they reply us verbally that the complaint has been forwarded to head office for necessary correction and head office is not doing any thing in this regard.

As bank is not rectifying its own fault, we are being denied all export benefits like meis etc. Which is a considerable monitory loss.

Hence with a big hope, we request your good self to intervene and instruct bank to settle the issue so that we get the export related benefits.

Details of shipping bills:
1. Sb no. 1555476 (Bill id 9514fodbc156277).
2. Sb no. 8676314 (Bill id 9514fodbc155632).
3. Sb no. 4309406 (Bill id 9514fodbc176353).
4. Sb no. 4309329 (Bill id 9514fodbc176352).
5. Sb no. 6811555 (Bill id 9514fodbc176240).

In nut shell bank has filled wrong port code in brc due to which we are not able to get export related benefits.

Hope there will be prompt action and bank will rectify their mistake soonest possible and we will start getting the benefits.

Best regards,
For naph graphics pvt. Ltd.,
D - 93, sector - 63, noida 201307

Ashok goyal
Mobile no. [protected]
Email [protected]@yahoo.co.in