Ministry Of Finance Govt. Of India — harassment of senior citizen by apollo munich health insurance company ltd. claim id 670438

Respected sir,

I am a senior citizen. I had taken mediclaim policy dated 29/05/2009 from national insurance company ltd. Which was continued for 7 years before shifting it to apollo munich health insurance company ltd. Year 2015 dated 19/11/2015.

- since last 3 years we have been paying premium amount regularly in apollo munich.
- at the time of shifting policy we were assured portability / continuation benefit of our previous policies of national insurance company ltd.
- now they are denying continuity benefit for the purpose of claim settlement.
- i was operated in american hospital, udaipur for hip joint fracture dated 20th november, 2017 for which claim file with complete documents has been submitted on 27th november, 2017.
- we were told that you will receive your claim within 21 days.
- since last 40 days, our claim is not processed & i have talked with almost all the concerned person 25 times but not getting any response from them.
- every day we get calls from different persons asking for details of treatment since last 12-13 years & threatening that we won’t process your claim/your claim will be rejected.
- this is how, harassment of senior citizen by apollo munich on daily basis.
- i am very disappointed the way i have been treated for claim settlement.

Sir, i am writing this mail to you with huge expectation of positive reply from your end.

Request your goodself to help us in getting our claim & policy continuation benefit.

With regards

Harish chandra dhupar
3kha – 23, prabhat nagar,
Hiran magri sector no. 5,
Udaipur – 313001
M) [protected]

Details of mediclaim policies:-

Name of company policy no. Period
National insurance company ltd. 370303/48/09/[protected] 29/05/2009-28/05/2010
National insurance company ltd. 370303/48/10/[protected] 29/05/2010-28/05/2011
National insurance company ltd. 370303/48/11/[protected] 29/05/2011-28/05/2012
National insurance company ltd. 370303/48/12/[protected] 12/06/2012-11/06/2013
National insurance company ltd. 370303/48/13/[protected] 12/06/2013-11/06/2014
National insurance company ltd. 370303/48/14/[protected] 12/06/2014-11/06/2015
National insurance company ltd. 370303/48/15/[protected] 12/06/2015-11/06/2016

We shifted to apollo munich health insurance company ltd. Before expiry of our mediclaim policy with national insurance company ltd. As they agreed to give portability benefit of last 7 years policies mentioned in above table:-

Name of company mediclaim policy no. Member id period
Apollo munich health insurance company ltd. 120100/12001/2015/a004588/pe3075693 ea00114751 19/11/2015-18/11/2016
Apollo munich health insurance company ltd. 120100/12001/2016/a006370/032 ea00114751 18/11/2016-17/11/2017
Apollo munich health insurance company ltd. 120100/12001/2017/a007627/251 ea00114751 17/11/2017-16/11/2018
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This solution must be solved in urgently
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