[Resolved]  Miracas — Payment Return

Address:

Bangalore, Karnataka

I ordered a product on September 15 and the payment was received by merchant. But in the status it was showing me payment error. I've also attached the screenshot of the status of the order. And after putting so many mails I got the product on October 28 i.e., the amount was with the merchant for 40 days and there is no reply from them till October 25. And I also put a mail saying that I don't want the product any more and just return my payment back. But they still dispatched the product and I don't want it. You can check the order Id:036412 and Ticket ID:2523 for the request history... I've been telling them the same for the last seventy days but I see they didn't take any action. I've already updated everything in the ticket# 2523 and I did not get any reply for that. I am talking about the cash refund and they're talking about the voucher. I strictly told them that it's their mistake and they have to refund my payment. I really care a damn about their policies when it's not my mistake. The policies are applicable if there is any mistake from the customer side. But in this case it's completely their fault. And I've been trying to contact them for 75 days and they didn't care to reply even. They people don't even answer the customer care number I completely lost faith in the website and how could They expect me to buy something using the voucher. I think I don't need to explain them so the things after such series of communication between us. I've returned the product before fifteen days from the date that I've received the product and still I did not receive any acknowledgement from you. Send me an acknowledgement and return my payment soon. It's been 60 days nearly and still I am fighting for this. Do reply soon with the details and you can reach out to me on +91 [protected].