[Resolved] Mirraw Online Services — horrible customer service | |
I bought selwar suit and was told i would be sent a form for my measurement for stitching. Next thing i know i was sent an email saying my item had been dispatched before any stitching information. The company acknowledged their error but would not refund me the money nor send me the properly fitted item. They just said "sorry for the inconvenience". So now im out the money and i have no dress! Beware!! Was this information helpful? | |
Sep 26, 2017 Complaint marked as Resolved Verified Support Aug 22, 2017 Mirraw Online Services Customer Care's response Hi Carrie, Please accept our sincere apology for the inconveience caused to you because o[censored]s. Your order did not had any stitching request hence we had to sent the product unstitched and we did not sent any measurement form to you because the system automactically sends the measurement form to your registered email address. Hope you understand. Appreciate your kind support and patience. If you have any query please email me on wilson.[protected]@mirraw.com, I'll try my best to resolve your issue ASAP. | |
 2 Comments | |
Comments
Honestly I am not interested in arguing the point any further. I emailed Mirraw when I didnt receive a stitching measurement request stating that I wanted stitching. I was sent a reply acknowledging my request and was told that someone would be in contact with me. There is clearly a disconnect between your customer service team and your shipping department. I and the entire wedding party I was with will be taking our business elsewhere. I am not interested in supporting a company who first acknowledges their error and then refuses to take responsibility.
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The product quality is not good
Plz back my money
Plz back my money
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+91 80 8078 1780
252, Lucky Mansion, Peri Nariman St, Fort, Mumbai, Maharashtra, India - 400001