[Resolved]  Mirraw Online Services — Informing customer about custom charges when order is being delivered

Website:

Mirraw.com

Hello sanjay,

Ordered 4 items in mirraw and they are due to be delivered today.
I have took leave from work in order to receive the parcel today.

I received dhl text message saying that i have to pay £51 for the items that i bought for £153.61.

How is it fair to pay by customer when you have clearly said it is shipping free and you are able to ship worldwide.

Believing that i have ordered the goods. And now, i am being asked to pay 35% of purchase price for customs?

I think you need to sort this issue. It does not look correct for customer to pay custom charges.

I only realised now, in another section that you mentioned about vat and custom which is not in the same section as shipping information which is very misleading for customer who wanted to buy from you site. Either you should be mentioning this detail in the checkout area where you said free shipping (When spent more than £120) explicitly that the customer need to bear the custom charges or do not say that shipping is free.

It is very misleading and is a trap for customers to only realise at a later point about the custom charges.

I believe you are going to resolve this issue as soon as possible and get the parcel delivered to me.

—
- kalyani