[Resolved]  Mirraw Online Services — Product not received after payment

Address:	400001
Website:	www.mirraw.com

Hi, Please find the details below
Date of Incident: 9th April, 2017 at 10:53, I ordered Multi color combo of gold plated earrings contains (6 pairs) and have made an online payment via my credit card of Rs. 533 and after multiple follow ups with Customer care via calls as well emails but there is no response from them as of now.

I have already shared them the transaction message & transaction alerts I had received via email. The amount 533 Rs. has been deducted on my credit card and I have not received any product neither they're ready to return my money.

Kindly find the find trailing followup mail below:

[protected] Forwarded message[protected]
From: Harleen Kaur G
Date: Mon, Apr 17, 2017 at 10:31 PM
Subject: Re: [#855288] order confirmation
To: Afrin Khan, harleen.[protected]@gmail.com

Hi Afrin,

Please let me know if issue cannot be addressed by your team. It's more than a week I'm following up with your team and neither able to reach customer support or received a call from your team.

If My payment would have got cancelled then it would debited and shown in my credit card statement clearly.
Can I get resolution for this please at the earliest ? Or else let me know the escalation matrix for this escalate further on this.

Regards,
Harleen
On Thu, 13 Apr 2017 at 14:34, Harleen Kaur G wrote:
Hi Afrin,

I have shared all the required available information with me. Could you please check with your finance / backend team on the same ?

Looking forward to hear from you on this at the earliest.

Regards,
Harleen

On Wed, 12 Apr 2017 at 14:21, Afrin Khan wrote:
Hi Harleen

Thank you for writing to us,

You have not shared the transaction id Kindly share the transaction id with us please, so that we can forward your details to our accounts department and get the solution done.

Regards,
Afrin Khan
Mirraw.com Support Team ( www.mirraw.com )
http://www.mirraw.com/pages/faq
http://mirraw.freshdesk.com/helpdesk/tickets/855288

Error! Filename not specified.

Consumer Advisory: In the interest of ensuring safe online purchases with Mirraw.com, kindly follow the below guidelines for any payment transfers.
1. Mirraw uses the @mirraw.com domain and the @mirraw.freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of Mirraw.
2. Below are the authorized modes of payment
a. PayU payment gateway transfers
b. Paypal payment to Mirraw Online Services Private Limited
c. Bank transfers to beneficiary Mirraw Online Services Private Limited.
d. Cash collection services by Fedex/Bluedart/Aramex/Delhivery Team with authorized identity proof.

Please do not transfer payments to any individual bank account or individuals using any other form of payment.

On Tue, 11 Apr at 9:05 PM, G.harleenkaur wrote:
Hi Team,

Do we have update on this?? Either please return my money or deliver the product which I opted for.

Looking forward to your reply on this at the earliest.

Thank you!
Harleen Kaur
On Mon, 10 Apr 2017 at 23:51, Mirraw wrote:
There is a new comment in the ticket submitted by Harleen Kaur to Vendor

Comment added by : Harleen Kaur

Comment Content:
Hi Afrin,
As discussed on the call today, I ordered Multi color combo of gold plated earrings, request you to help me with Order number as I could not find it in the tracking details. A sum of Rs. 533 has been deducted on my credit card but still unfortunately I have not received any confirmation from your Team. Request you to help me on this at the earliest and please find the message & mail details below :

[protected] Forwarded message[protected]
From:
Date: Sun, Apr 9, 2017 at 10:53 PM
Subject: Transaction Alert from Axis Bank
To:

Dear Customer, Thank you for banking with Axis Bank. Rs.533.00 was spent on your Axis Bank Credit Card xx2315 on 09-Apr-17 10:53:46 PM at Mirraw Online Servi..

INR 533 was spent on your Credit Card XX2315 on 09-Apr-17 at Mirraw Online Serv.

Kindly let me know if you need any other details from my end. Thank you!

Best Regards,
Harleen Kaur

On Mon, Apr 10, 2017 at 11:26 AM, Afrin Khan wrote:

Hi, Harleen kaur

Below this is our email id:- [protected]@mirraw.com

kindly share your transaction detail with us.

Regards, Afrin Khan
============================================
Request you to please help me on this at the earliest. Thank you!

Regards,
Harleen Kaur - g.[protected]@gmail.com