[Resolved]  Mitashi — mitashi 1.5 ton 3 star split ac (sac3s18k100, white)

I have purchased order no:[protected] from amazon, after doing may follow ups finally they came for installation, after 2 -3 days only the ac was not doing cooling at all. I have complained many times to mitashi and amazon. After many days the representative came finally. He was telling me that the installation is not done properly as the person was not knowing properly. Why you are buying online. Amazon and all are sending untrained people. He told he will correct it. Then he told there is a leakage. He will correct it but i have to pay else the process will be delayed. I paid as no other option. I have informed the same to mitashi also but no response. The ac started working after 2 days again the same problem. When i called mitashi, they told they cant help, i need to contact amazon when i caontact amazon they have escalated the issue and then after 3 days, i got a call from a girl called priya, she told she will solve the issue and update me by evening. But no call. When i called, nobody picked. I called multiple times. A girl was simply telling that priya is not in office, sometimes in meeting and all, she is not bothered to talk. At last they gave me a person's no (Venkatesh) who is also not bothered to pick the call. I again called mitashi and ask for ceo's number then finally priya talked and telling that they will try the same method again, she is not authorised person for replacement for refund. She is awaiting for approval. Why they are torturing a person like this. My 6 month has gone like this in following up like this and the problem is not yet fixed, now only 6 month is left and they are delaying and just giving temporary solution. Then the warranty will over, then they will not bother also

Please help me to get my hard earned money. The way they are treating as i am begging.