Order No -WS/EKM/20/06410/01/2020 dated--29/01/2020
I had placed order for supply, installation and commissioning, including supply of ducts and all accessories for following to be commissioned by Weather Solutions, Palarivattom, Kochi.
1. 4 TR Inverter Ceiling Concealed AC - 1 No
2. 1.5 TR Inverter Ceiling Concealed AC - 2 Nos.
The equipment was delivered at site on 16/07/2020 ahead of schedule by nearly 6 months. Due to Covid19 delays, the installation was further delayed till mid 2021.
Your local team opened boxes and kept the machine in position1year ago. It was noted that the Grill supplied was not the one specified in the ordered items but of some local make. A new grill was suppled, but there were dimensional differences. Another payment was made for a new corrected grill and an additional delay in commissioning. A total amount of Rs-4, 07, 492 was paid till now.
Your local team came to site for commissioning the Air Conditioners from 13th December 2021. I regret to inform that one of the 1.5 TR AC machines is not working at all. The 4 Tonner is not producing sufficient cooling even at 23 degrees even after working over 8 to 10 hours. The local service center men have been working on these machines for the last 5 days without success
I feel that you/your local agent has supplied underrated or faulty equipments. I never expected a premium international organization to do such a thing.
In the above circumstances I have no option other than request you to replace both these unit with a new one as per warranty condition within 7 days from this notice.
Dr Nandakumar C Was this information helpful? | 
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