Mitsubishi Heavy Industries Ltd — Non-functioning of inv ac

Address:	New Delhi, Delhi, 110075
Website:	www.consumercomplaints.in/new_complaint

Dear sir,

I have purchased mitsubishi inverter ac (Model src/srk 18yl-s) from m/s. Varindra's cool planet, ramphal chowk, dwarka-110075 on[protected].
I find it to be worst product in the market and the after sales service is horrible. I am complaining to the service center managed by international aircon for the last one week for negligible cooling and almost no air throw, one can feel a little cool air at a distance of only one feet from the indoor unit when temperature is set to 18 degrees celsius. A technician did visit 4 days ago who cleaned dust from indoor and outdoor unit, however situation did not improve. I gave these remarks on the work order on which he wanted my signature but it seems that customer's grievances are thrown in dust bin because thereafter whenever i am calling the call center they give a stereo type reply that technician has already visited. When i tell them that the complaint still persists and there is no improvement at all, after all lot of persuasion they agree to send a senior technician soon, that soon is becoming endless wait now.
There is absolutely no mechanism to escalate the complaint. I do not know if complaint on this site also falls on deaf ears.

Could the concerned look into my problem?

Krishna kumar,
Sector - 6, dwarka, new delhi-110075
Email: aksri. [protected]@gmail.com