Mivi — Exchange of product under warranty - pending since 4 months

I had bought MIVI Thunder Beats Bluetooth headphones in June 2020, the product stopped working in March 2021, I raised request for exchange under warranty on 11 March 2021 with request number 537280 .

Since then I have been following up with the customer care, all they ask me is to wait for one week each time I called.

Neither they are refunding the amount nor exchanging the product.

Worst service with respect to product and with respect to customer care.
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    Seminole Electronics Pvt Ltd. , , 1st Floor, Plot No 29, Road No 76, Jubilee Hills, Telangana, Hyderabad 500033, India
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