[Resolved]  Mobikwik — 11, 031.53 rs deducted from mobikwik wallet but not credited into my bank account

Address:

One Mobikwik Systems Private Limited. Good Earth Business Bay #601 6th Floor Sector 58 Gurugram Haryana. 122101, Gurgaon, Haryana

I transfered 11, 031.53 (10, 600 + 431.53 including processing fess) from my mobikwik wallet to my linked bank account on 22nd of january 2020 but wallet money is not credited to my linked bank account. I raised a complaint at mobikwik help centre in mobikwik application they said in case ur transfer is unsuccessful your money will be refunded back your wallet but still now money is not refunded back. (Complaint ticket no. #[protected] i found other people also posting complaint like this ^their money is deducted from wallet but not credited with their bank account.^ i am using mobikwik since 1 year but never happened like this. I dont know why this much bad happened with me and other users.in case anytime transfer got failed they will give instant refund but now our hard earned money is stucked with them. We are transfering our hard earn money from wallet to bank transfer feature by paying 4.07 % processing fees for our urgent work and our money is stucked like this with them. This is very disappointing. "mobikwik is the most trustworthy & useful application for our bill payments, recharges, money transfer, investments and for so many other features like supercash, discounts many more benefits, schemes, unique offers etc etc they provide to us but if things like this happen our trust will broke." expecting refund soon & good service in future. Thankyou.