Mobikwik — Account blocked, can't do the zip payment

Address:

Tribeni Ghat Road (Rameshwarpur)

I have used the zip amount in mobikwik. Before due date I tried making the payment but it shows my account is blocked. Tried seeking help through customer care but I received only tickets after tickets. Till date no response from Mobikwik reached me. They send me a procedure of sending account details and then aadhaar card picture, I did that too still my issue is unresolved. I am feeling helpless and depressed about the entire situation. I have never failed my payments. Now, I am having over dues without my fault. Is there anyone to help me out from this frustrating situation?