Mobikwik — amount debited from the account and recharge is unsuccessful

Website:

Www. Mobikwik. Com

I had recharged my electricity bill of rs 1416 (Kerala board) through mobikwik app. On checking it is found that the recharge is not succesful and the amount had been debited from my account. The order id is 903ea76594a0. The recharge is done on 04..4.2020. Even i had contacted kerala electricity board and state bank of india. Even they came into the opinion it is the mistake of mobikwik application and they even said there are frequent complaints of this type aginst mobikwik and other online payment applications. Please look into the complaint and take necessary action. If not, i may even go to consumer court on behalf of my complaints and other who are facing these sort of complaint as am an advocate. So either credit the amount into my account as soon as possible or make the recharge successful.