| Address: | Unit 102, Block B, Pegasus One, Golf Course Road, DLF Phase 5, Sector 53, Gurugram, Haryana 122003, India |
Dear Sir / Madam,
On March'2021 i have applied for a booster loan unknowingly, The loan which I applied for was to pay my family medical expenses. I'm Really sorry that at that critical condition when my parents were at ICU I didn't have time to read the terms & conditions because I was not in that stage .
Moreover to this my main motive was to pay for Oxygen cylinder & medicine bills at that moment, I do not want to buy anything from any merchandiser nor local market which this loan was credited for to my mobikwik account.
I have wrote 40-50mails to Mobikwik customer care tram to take back the money which i haven't used but no response from them .
I request you to kindly support me in releasing this issue from my account .
It will be grateful & helpful if you consider my application & resolve this matter at the earliest .
Customer care executives are disconnecting the calls, No response on Mail & Mobikwik is showing its original face to customers .
Immediate urgent attention is required . My money has been deducted from my account even though the payment has already been made.
Almost 12000 rs has been deducted from my account & I need this money urgently.
The Loan is cleared but still my account is debited with 2954 Rs . I request you to kindly treat this on a priority basis .
Attached is the payment HISTORY but still getting abusive & threatening calls from the Mobikwik Customer Service team. I have saved the Audio Clip.
I have already raised my complaint ticket No[protected] on 04.03.2022, but still no response or call back from Mobikwik Team, Please resolve & relieve me from this problem .
Regards .
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