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Mobikwik — amount is not credited in wallet mobwik

Hi sir regarding the amount is not credited in receivers wallet are in account. It has append on4/7/2020 but still it as not been cleared no response from mobwik also. Its very emergency amount. And also if we refund means it showing that no wallet balance then wre is my amount. Plz do the needful
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
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    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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